Shipping & Returns
Port City Roasters strives to exceed your delivery expectations, however the stated delivery times are based on typical transit times and are estimates provided by Australia Post. We hope you understand that delays may occur during public holidays, peak shipping periods or due to other unforeseen circumstances; remote deliveries may also be on-forwarded to local transport companies and may encounter extended delays due to this. Feedback on your delivery experience is encouraged as it will allow us to continue to work on improving our service and offering to our valued customers.
We hope your products are delivered on time however Port City Roasters takes no responsibility for shipping times as they are estimated times provided by Australia Post. If something is missing from your order please contact us immediately at firstname.lastname@example.org or 08 9336 5475
All orders must be paid for in full via our PayPal checkout system prior to the order being sent. If at any stage you experience an error in paying for an order via the www.portcityroasters.com.au website, please contact us at email@example.com or 08 9336 5475
As our valued customer, please be aware of the terms and conditions of our refund policy:
1) Port City Roasters will not provide product returns on any coffee beans, coffee making equipment including grinders and brewing equipment;
2) Port City Roasters will offer store credits or exchanges on coffee accessories where:
(a) Not the right product you ordered
If the product is not correct please contact us at firstname.lastname@example.org within 14 days of arrival of the product and we will be happy to resolve this issue.